senior couple website about.jpeg
senior couple website about.jpeg

How will it work?

 “Technology can be used to enable true partnership between the GP, consultant or practice nurse and the person with diabetes.
Diabetes Digital Coach is a really exciting initiative. It will enable more people to better manage their diabetes, hopefully reducing the awful complications that go with the condition.”
Sandra Tweddell, coordinator of the Bristol Diabetes Support Network


How will it work?

 “Technology can be used to enable true partnership between the GP, consultant or practice nurse and the person with diabetes.
Diabetes Digital Coach is a really exciting initiative. It will enable more people to better manage their diabetes, hopefully reducing the awful complications that go with the condition.”
Sandra Tweddell, coordinator of the Bristol Diabetes Support Network

What is the Diabetes Digital Coach?

Generally, if you are a person with diabetes you only get to see a healthcare professional a few times a year. The rest of the time it’s down to you to make all the right decisions about your diet, activity and medicines.

This is why the Diabetes Digital Coach project has set out to see whether people with type 1 and type 2 diabetes find digital tools useful to help manage their condition and whether they help reduce future health complications.

The project has developed an online service for people with diabetes, which is available via smart phone, tablet and PC. Watch our short video here. 

Designed to enhance the usual support you get from your health care team, the Diabetes Digital Coach aims to help you better understand and manage your condition. Through the Coach, you can get free access to a range of digital tools to help you with different aspects of diabetes. It collects and stores information about you, which is easy to access. It is up you how you use this information and you decide who to share it with.  If you do decide to share, then it may help you and your healthcare team make better decisions together about your diabetes.   

We will be evaluating what difference the Diabetes Digital Coach makes to people with diabetes.  If you decide to participate, then you will be helping us with this important aspect of the project. We may contact you to invite you to take part in an interview to find out more about what you liked or didn’t like about using the Coach. The interview would typically last for up to an hour and take place over the phone and would be arranged with you at a time to suit you.

The project currently runs until the end of July 2018, after which the evaluation report will be published. While we are seeking extra funding to continue after this date, we cannot guarantee it.

Anyone voluntarily registering and signing up to the Diabetes Digital Coach, agrees to provide personal information relating to their health and medical history. 

As part of this process, the person signing up, is providing the Diabetes Digital Coach their consent, which is a lawful processing justification, for collecting, processing and analysing health and medical data to help with self- management of diabetes.

The Diabetes Digital Coach will ensure any data provided is processed for purposes detailed in the Privacy Policy and only shared with members of Diabetes Digital Coach consortium, a group of health professionals and digital technology companies, who collectively want to provide people who have diabetes with a range of products and services to enable them to better self-manage their condition.

Therefore, the Diabetes Digital Coach Consortium is truly committed to protecting personal information, and respecting privacy is our top priority.  As such all Diabetes Digital Coach Consortium Partners have been assessed for their suitability to deliver the overall aim of the project. We have also ensured they have the right capability, activities and procedures in place and that these are carried out by properly trained people. Each Consortium partner has appropriate organisational, procedural, technical and personnel controls to prevent unauthorised access, and prevent loss or theft of personal information. Computer systems and networks plus premises are included in our checks.

Full details can be found in the Privacy Policy.

How does the Diabetes Digital Coach work?

People with diabetes can sign up to use the Diabetes Digital Coach at As it is web-based, you can access it via PC, tablet or smart phone. The online service offers access to a range of digital tools to help you learn about and better manage your diabetes. These tools have been carefully selected by both healthcare professionals and people with diabetes.

When you sign up for a Diabetes Digital Coach account, you will be asked for some information about your health, lifestyle and how you currently manage your diabetes. The Coach then suggests the best digital tools to suit you. You will also be asked to complete a consent form and a short survey.

 The five digital tools available through the Diabetes Digital Coach are:

  • Your health record: Lincus
    Lincus as your personal health record is designed to help you better monitor and    manage your diabetes, and take more control of your overall health and well-being.   Lincus won’t replace the need to see your GP, specialist or diabetes nurse, but by using it as a tool to monitor your progress, it will help you improve your wellbeing and have better conversations about what works for you and what support you might need.

ki white space.png
  • Optimising your physical activity: KiActiv® Health                                              Physical activity is a powerful medicine for managing your diabetes but it is not just about exercise and sport – every move you make can count! KiActiv® Health shows you how to benefit from your everyday activities and make the right choices for your health. This unique new technology, includes a clinically proven online platform, an accurate movement tracker and the support of a KiActiv® Champion. With this new understanding, you can improve management of your diabetes and feel motivated to make sustainable changes.

  • Understanding your diabetes: Mapmydiabetes

    If you want to take control of your health, understanding your diabetes is the most important first step.

    Mapmydiabetes can help by providing all you need to know about your diabetes, how it affects you and what you can do to get it under control. Detailed information and helpful guides provide you with the tools to take better control of your health and avoid the complications of diabetes. Mapmydiabetes will help you live well with diabetes and take back control of your health.

social diabetes.png
  • Insulin and glucose management: SocialDiabetes                                    SocialDiabetes is an award-winning online system that takes the stress out of managing your diabetes. It can help you keep on top of your blood sugar levels by tailoring each insulin dose to you personally. Connect directly to most Bluetooth and NFC-enabled glucose meters, monitor your stats accurately count your carbs, optimise your insulin treatment and keep track of your meals and appointments – anywhere, anytime, all from your mobile, tablet or desktop.

  • Dietitian support: Oviva                                                                                         Interested in getting help with your diet and understanding how it affects your diabetes? Oviva offers 1-to-1 dietitian support for people with type 2 diabetes to help them achieve healthier eating habits and improve their blood sugar levels. Learn from videos and podcasts, receive support via phone and smartphone app and experience the benefits of this 12 week programme.

Using the digital tools

You can choose one or more digital tools that have been suggested to you, based on the information you provided. You decide for yourself which tool/s to use so that you can focus on the areas that interest or might benefit you the most.

Once you’ve created an account with Diabetes Digital Coach, you will only need to sign in once with your chosen username and password to gain access to all your chosen tools.

When you start using the different tools, you will be prompted to enter more detailed information about yourself. This might include information about your meals, your weight, what physical activity you have been doing, details of your general wellbeing and how you are feeling, blood glucose levels, blood pressure readings, blood test results and so on.  You can add this yourself directly into your smart phone, tablet, laptop or PC. Some information can be added automatically via Bluetooth enabled digital devices if you happen to own these, such as activity monitors, scales, blood pressure monitors and blood glucose meters. Through some of the tools you will also get direct contact with a dietitian or health coach. 

Some of the digital tools provide you with support while the Diabetes Digital Coach project is running through to July 2018. Others run over a fixed time period.  The dietitian support from Oviva is a 10-week programme, while the optimising physical activity support from KiActiv® Health is a 12-week programme. Unfortunately, we cannot guarantee that these tools will be available after the 31 July.

Your personal dashboard

In addition to the support from the individual tools, you can also see an overview of how you are doing via your personalised dashboard on the Diabetes Digital Coach. This is where the information you enter is collected and combined with the results from the different tools.

The dashboard features various graphs and charts, helping you to understand this combined information. This can help you spot trends and patterns to help you make decisions that should have a positive impact on your health.

If you choose to, you can also share this information with family, peers or healthcare professionals, either on screen or in a document that you can print out or send by email.  People sharing their information with healthcare professionals will hopefully find this leads to more constructive conversations and shared decision making. As the Diabetes Digital Coach is a self-management service, you choose how much time you spend using it. We may send you reminders to login again if you haven’t used it for a while.

Working with your healthcare professionals

The Diabetes Digital Coach is designed to support you in your self-management activities. It is not a healthcare service and cannot take any responsibility for your diabetes care. It is designed to enhance the care you receive from your healthcare team rather than replace it.

If you use the Diabetes Digital Coach, your GP and wider diabetes team remain your primary care team at all times, and should be the first point of contact if you have any questions or concerns about your condition or overall health.

Potential benefits of taking part

  • Take personal control of your diabetes
    Record your information, track progress and spot patterns and trends. You can choose to share this information with family or your health care team so that together you can make joint decisions about your health.
  • Make lifestyle changes with support
    Encouragement and support from a dietitian or health coach may help you to achieve your weight and activity goals.
  • Learn more about type 2 diabetes
    Better understanding and awareness of diabetes may promote healthier lifestyle choices. This in turn may help prevent or delay complications of diabetes, such as heart disease, stroke, kidney, eye and foot disease.

Potential risks of taking part

  • Inaccurate information may lead to unhelpful and incorrect calculations and advice.
    Information entered into both the Diabetes Digital Coach and the individual tools must be accurate. Care must be taken to enter your information as accurately as possible, so that the support and graphs are tailored to you as closely as possible.
  • Some people might need more support to make lifestyle changes.
    While lifestyle changes are beneficial to most people, some may need a little extra advice. If in doubt, please check with your usual health care team before making any changes. 
  • Use of any internet services can lead to your personal information being used inappropriately.
    We have developed the Diabetes Digital Coach service to securely manage all your information according to the standards set out in the General Data Protection Regulations. This is described more fully in our Privacy Policy. You must play your part too by protecting passwords, closing web pages and logging out when leaving your PC, laptop, tablet or smartphone.

Who is behind the Diabetes Digital Coach?

Who is behind the Diabetes Digital Coach?

Who is behind the Diabetes Digital Coach?

Who is behind the Diabetes Digital Coach?

The Diabetes Digital Coach project team is led by the West of England Academic Health Science Network (AHSN), which is one of 15 AHSNs established by NHS England to spread innovation at pace and scale. Find out more about the West of England AHSN here.

The Diabetes Digital Coach is being delivered by a consortium of 10 organisations, who are developing the overall online service, providing the various digital self-management tools and evaluating the project. When you complete the consent form as part of the sign-up process, you will be agreeing to share your information with all 10 organisations and if you do not agree to this then you will not be able to take part in the project. Find out more about the consortium here.

The national charity Diabetes UK is an advisor to the Diabetes Digital Coach project and is playing an important role in helping us reach people with diabetes. Diabetes UK local service champions have helped shape and develop the project from the beginning. Find out more about Diabetes UK here.

Who is funding the Diabetes Digital Coach?

The project is both publicly and privately funded. The Department of Health provides grant funding and Diabetes Digital Coach is part of the national NHS England Test Bed programme, which includes six other Test Bed initiatives around England. Find out more about NHS England Test Beds here. The companies involved in the Diabetes Digital Coach consortium each match the grant funding with their own money. Innovate UK is responsible for ensuring the project is managed on time and within budget, as part of the IoTUK programme.


Do you have any questions about the Diabetes Digital Coach?


Do you have any questions about the Diabetes Digital Coach?

For further information please visit our frequently asked questions (FAQ) page here

If you can’t find an answer to your question about the Diabetes Digital Coach, please either call us on 0117 900 2477 or email us at

Please note, if you have questions about your diabetes or health in general, you should contact your usual healthcare team.